BUYING GUIDE
Buying return and scratch-and-dent appliances
Answers to the questions we hear most. Every listing also shows its own photos, condition notes, price, and warranty.
What is a delivery center return?
Returned through a retailer's delivery center. It may have been installed or briefly used, and it can have scratches or dents. The photos and condition notes show this exact unit.
What is a customer return?
Bought by a customer and returned to the store. It may have been installed or used, and it can have scratches or dents. The photos and condition notes show this exact unit.
What does scratch and dent mean?
New and unused, with cosmetic scratches or dents, usually from shipping or the warehouse. The close-up photos show the marks on this unit.
Is a scratch-and-dent or return appliance worth it?
It can be, if a lower price matters more to you than a perfect finish. Every listing shows our price next to the manufacturer's suggested price (MSRP) and how much you save. Look at the close-up photos and condition notes to decide whether any marks matter for where the appliance will go.
Have the appliances been tested?
Each listing says whether that specific unit has been tested. Don't assume an appliance has been tested unless its listing says so, and ask us if you're unsure.
Do these appliances come with a warranty?
Most brands include a 1-year manufacturer warranty. You must register the appliance with the manufacturer after purchase to activate it. Hisense appliances do not include a manufacturer warranty. Each listing shows the warranty that applies.
Can I return an appliance?
We do not accept returns for refunds or changes of mind. If your appliance stops working within 30 days of pickup or delivery to your home, we offer store credit or an exchange for another appliance of the same purchase value. Read the full returns and 30-day guarantee for details. Returns & 30-day guarantee
Do you deliver or install?
Delivery is $150 for destinations within a 45-minute one-way drive from our Oxford shop. Longer trips may be considered and additional fees may apply. Contact us to confirm delivery availability and the total fee for your address. Installation is not included. Pickup & delivery
Can I see an appliance before I buy?
Pickup is available at 5403 GA-138, Oxford, GA 30054, Monday–Friday, 8 AM–6 PM. Call 844-410-7006 first to confirm the appliance is still available.
How do I buy an appliance?
Open the appliance on our website and choose Question? or Interested in buying to send us a message, or call 844-410-7006. We will confirm availability and next steps with you.